A little help
Keep your glow.
Questions, a tricky move or something that doesn’t look right? Get in touch.
Contact support
Tell us what happened and what you expected. For a bug, include your device model, iOS or Android version and the steps that led to it. A screenshot helps—please leave out private information.
Email ChainGlow supportHow do I place and clear pieces?
Drag a piece onto empty cells, or tap a piece and then an empty cell. Its entire shape must fit. Consecutive numbers connect horizontally or vertically, and chains can bend.
Tap a chain of five or more numbers, then choose Clear Chain. You can also double-tap the same chain cell. Open How to play in the game for visual examples of wildcards, gold multipliers and Clean Sweep.
Where is my saved game?
The game saves on the device you use. Saves do not automatically transfer between iOS and Android or between devices. Removing the app can remove your local progress. Browser play is no longer supported; previously saved browser data is not transferred to the apps.
My leaderboard score has not updated
Check your connection and reopen the leaderboard. A pending best score can retry when you reconnect. If the issue continues, email us with your display name and the score you expected. Do not send passwords or authentication tokens.
Delete a leaderboard account
In the iOS or Android app, open Settings → Leaderboard account → Delete leaderboard account and confirm. Your public name and score are removed; your local game and stats stay. If the connection fails, use Retry account deletion in Settings.
For a previous web account or an inaccessible account, contact support. Removing the app or clearing your browser does not remove your leaderboard entry.
Testing with TestFlight?
You can also send feedback from TestFlight. Include a screenshot and a short description of the issue. For unusual heat or battery use, mention how long you played and your device model.